We take 1 day to process your order and then 4 - 8 days to deliver.

Yes, after confirming the purchase you get an order number that will allow you to track your package. If this is not the case, please wait 3 days after your order and ask us via email at contact@theperfectmarker.shop

We are sorry to hear that. Simply send us a picture of the damaged item in question to the email address: contact@theperfectmarker.shop and we will send you a similar replacement item as soon as possible.

Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at contact@theperfectmarker.shop

We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 14 days of the order date and the product(s) in question are not sold out. For more information, please read more about our refund policy!